Refund Policy

Refund policy 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 
 
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
 
To start a return, you can contact us at customer-service@intelligentnutrients.ca

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The cost of return shipping is the customers responsibility. Return shipping cost will be deducted from the return valve before a refund is issued.  
 
You can always contact us for any return question at customer-service@intelligentnutrients.ca

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right. 

 
 

Exceptions / non-returnable items 
Personal care goods (such as beauty products) that have been opened are not eligible for return. Please get in touch if you have questions or concerns about your specific item. 
 
 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (less return shipping cost) on your original payment method. Please remember it can take several days or longer for your bank or credit card company to process and post the refund.